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All Business Is Personal

By Joseph A. Michelli

$14.99$30.00

Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare,ย All Business Is Personalย gives readers tools to blend the powerful benefits of todayโ€™s rapidly improving technology with individualsโ€™ unique talents, all in the name of providing only the best for their customers.

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ISBN: 9781637746769

ISBN: 9781637746776

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Description

AVAILABLE MAY 2025

From organizational consultant and bestselling author Joseph Michelli, a close look at the groundbreaking practices at Amazonโ€™s One Medical, revealing the key strategies that make them a revolutionary force in healthcare and an inspiration for all industries.

What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family?

Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare,ย All Business Is Personalย gives readers tools to blend the powerful benefits of todayโ€™s rapidly improving technology with individualsโ€™ unique talents, all in the name of providing only the best for their customers. Readers will learn:

  • How to increase the value provided to colleagues, customers, and business partners
  • Examples of how to make the customer experience easier, more accessible, and more successful
  • An iterative process for thoughtfully designing the customer experience
  • The importance of growing your people first before growing your business to develop a sustainable and high-performing organization

All Business Is Personalย is your roadmap for blending people and technology to elevate the employee and customer experiences, drive repeat business, garner word-of-mouth referrals, and ensure sustainable organic growth.

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About the Author

Joseph A.  Michelli

Joseph A. Michelliย is a professor of Service Excellence, an internationally sought-after speaker, author, and organizational consultant. His books includeย The Starbucks Experience,ย The New Gold Standard,ย The Zappos Experience,ย Driven to Delight,ย The Airbnb Way,ย Leading the Starbucks Way, andย Prescription for Excellence, which hit #1 onย The New York Times, Wall Street Journal, andย USA Todayย bestseller lists.

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Publication Details

Format: Hardcover

ISBN: 9781637746769

Dimensions: 6 x 9 in.

Format: E-book (epub)

ISBN: 9781637746776

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