If you are ordering more than 24 copies, we can offer you deeper discounts. Please contact us at shop@benbellabooks.com to receive specific quotes and process your order.
Adding this pre-order to your cart will remove any items currently in the cart. Pre-orders must be ordered separately.
An ePub is an open industry format known for its compatibility across e-readers and other devices, though accessing this file type does require an app or software to read. This file type is not a one-click reading experience such as a PDF or similar. View our ePub Guide to learn more. Once you purchase and then download your file from your confirmation email from us, you will not be able to immediately open and read it without one of these apps or services.
Note: Kindle readers can and should purchase ePub files to read on their Kindle devices or via the Kindle app. As of August 2022, Amazon no longer supports mobi files.
Joseph A. Michelli is a professor of Service Excellence, an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Driven to Delight, The Airbnb Way, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.
