Contact
If you have a question or need help with your order, please contact our customer service representative Mallory Frost. You can reach her by email at malloryfrost@benbellabooks.com or by phone at (214) 750-3600, ext 137 during our business hours (9am–6pm CT, Monday–Friday).
Shipping Options
All orders ship from Libertyville or University Park, IL.
Processing time: 2–3 business days to prepare and ship your order.
Shipping time: depends on the method you choose (listed below).
Your total delivery time is processing time plus shipping time. For example, an order sent by USPS Media Mail typically arrives 7–13 business days after you place it. Shipping costs vary by location and are calculated at checkout. Delivery may take longer around US holidays.
United States
USPS Media Mail (5–10 business days)
USPS Priority Mail (3–4 business days)
UPS Ground (1–5 business days)
UPS 3 Day Select (3 business days; not available for Alaska and Hawaii)
Canada
FedEx Ground (1–5 business days)
FedEx International Economy (5–9 business days)
FedEx International Priority (2–4 business days)
Philippines
FedEx International Economy (5–9 business days)
FedEx International Priority (2–4 business days)
All other international destinations
USPS Priority Mail International (7–14 business days)
USPS First Class Mail International (7–21 business days)
FedEx International Economy (5–9 business days)
FedEx International Priority (2–4 business days)
UPS Worldwide Saver (5–10 business days)
UPS Worldwide Express (2–5 business days)
UPS Standard (2–7 business days)
For USPS service disruptions, see the USPS international service alerts. We do not ship physical products to Australia.
Return and Replacement Policy
All sales are final. If your book is damaged, you are eligible to receive a replacement if you contact us within 30 days of when your purchase was placed and provide a description of the product condition. You must also have a receipt or proof of purchase.
If you are eligible to receive a replacement, your copy will be shipped via USPS Media Mail within two business days after your request is processed.