Jason Kayser is an illustrator and designer.
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Jason Kayser is an illustrator and designer.
Frank C. Keil received a B.S. in biology from M.I.T. in 1973, an M.A. in psychology from Stanford University in 1975, and a Ph.D. in psychology from the University of Pennsylvania in 1977. He was a faculty member in the Psychology Department at Cornell University from 1977 to 1998. Since 1998 he has been professor of psychology and linguistics at Yale University, where he is also Master of Morse College. He has been a Guggenheim Fellow, a Fellow at the Center for Advanced Study in the Behavioral Sciences, and has received national awards from the American Psychological Association and NIH for his work in cognition and cognitive development.
Tim Keiningham is a world-renowned authority in the field of loyalty measurement and management. He is chief strategy officer and executive vice president for Ipsos Loyalty, one of the world’s largest research organizations. A prolific author, Tim has co-authored numerous books on loyalty and service: Loyalty Myths, The Customer Delight Principle, Service Marketing and Return on Quality.
Tim is also an acclaimed scientific researcher, having won numerous awards for his research. He is one of only a very small number of scientific researchers to have twice won best paper from the Journal of Marketing, the most prestigious scientific journal all of management and economics (as measured by the citation index).
Kevin Ervin Kelley, AIA, is a principal of Shook Kelley, a strategic design firm he and Terry Shook, FAIA, cofounded in 1992 in Charlotte, NC. Since 2002, Kevin has headed up the Los Angeles office of the firm and works with a team of Perception Managers and Experience Designers. Kevin holds two degrees in architecture from the University of NC at Charlotte and has spent much of his career developing a process that combines business, science, and design into one integrated approach he calls perception design. Kevin’s specialty is getting inside the minds of consumers to determine how the physical environment affects their behaviors, perceptions, and purchase decisions.
Kevin has worked closely with the executive leaders of many well-known companies, such as Harley-Davidson, Whole Foods, Kraft, Cadbury, The J.M. Smucker Company, The Cleveland Orchestra, and USAA, in their efforts to develop new kinds of immersive brand experiences that have the power to convene people in places. He has also taught courses at Harvard University and the University of North Carolina at Charlotte and is a sought-after speaker on the lecture circuit in the United States and Asia.
Karen Kendall is the award-winning author of 14 romantic comedies and many disasters. She grew up in central Texas, has a B.A. from Smith College in Northampton, Mass., and now lives in South Florida with her husband, where she writes full time. The books of the Stephanie Plum series are among her most treasured possessions.
As the owner of three wild and crazy dogs, Beth Kendrick was a big fan of McVet. (Finn, we hardly knew ye!) Her novels include Nearlyweds, Fashionably Late, Exes and Ohs and My Favorite Mistake. You can visit her Web site at www.bethkendrick.com.
Caren Kennedy is a freelance features writer and photographer living in Ireland.
Nationally bestselling author Julie Kenner’s first book hit the stores in February of 2000, and she’s been on the go ever since, with over 20 books to her credit. Her books have won numerous awards and have hit bestseller lists as varied as USA Today, Waldenbooks, Barnes & Noble and Locus magazine. She writes a range of stories, from sexy and quirky romances to chick-lit suspense (The Givenchy Code) to paranormal mommy lit (Carpe Demon and California Demon). Visit Julie on the Web at www.juliekenner.com.
David A. Kenny is a Distinguished Board of Trustees professor at the University of Connecticut where he has taught since 1978. He has also taught at Arizona State University and Northwestern University. He is the author of six books, the most recent being Dyadic Data Analysis, and over 100 journal articles and book chapters. Besides his work in person perception, he is known for his contributions in the area of methodology. He is the proud father of three children, one of whom co-authored this chapter.
